LANSING, Mich. (AP) — Michigan residents who visit Secretary of State offices will always need an appointment.
Secretary of State Jocelyn Benson said Thursday she is making permanent a change that was done to curb COVID-19. Gone for good is the pre-pandemic ability to go to a branch and wait in line. Benson calls it an "antiquated, inefficient, take-a-number system that nobody liked."
She says appointment slots will be increased by 10% in coming months with tighter scheduling, enabling the government to serve roughly 35,000 more residents a month.
