LANSING, Mich. — Blue Cross Blue Shield of Michigan has received the J.D. Power Award for highest member satisfaction among commercial health plans in Michigan for the second time in three years.
The J.D. Power Award is given to the Michigan health plan that ranks first overall in the J.D. Power 2020 Commercial Member Health Plan study. Blue Cross achieved first place on the overall index score for 2020, increasing five points from 2019.
“Our members are the foundation and focus of our business and we greatly value the insights they provide on their experience with Blue Cross,” said Blue Cross Blue Shield of Michigan President and CEO, Daniel J. Loepp. “We take pride in this national recognition from J.D. Power acknowledging our efforts to service our members and help them access the health care they need through the largest network of providers in Michigan.”
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides and administers health benefits to more than 4.7 million members residing in Michigan in addition to employees of Michigan-headquartered companies who reside outside the state.In 2020, Blue Cross Blue Shield of Michigan received the J.D. Power Award for “Highest Member Satisfaction Among Commercial Health Plans in Michigan” for the second time. For more company information, visit bcbsm.com [bcbsm.com] and MiBluesPerspectives.com [mibluesperspectives.com].
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